Refund policy

At Paithani & Beyond, we carefully inspect and pack every order before dispatch. As our products are handcrafted and delicate, we accept returns only in cases where an item is received damaged or an incorrect item has been delivered.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at paithaniandbeyond@gmail.com.

To be eligible for a return or replacement:

  • The issue must be reported within 48 hours of receiving your order.

  • A single, continuous, uncut 180° video of the package opening is mandatory for any damage-related claim.

  • The video must clearly show the package, shipping label, complete opening process, and the damage or issue with the product.

  • The video must be continuous and unedited, without any cuts, pauses, or alterations.

  • The product must be unused and returned in its original condition and original packaging, along with tags and accessories, where applicable.

  • All original packaging, including boxes, bags, labels, and other materials provided with the order, must be retained and returned with the product.

  • Claims submitted without the required uncut package-opening video may not be eligible for a return, replacement, or refund.

No Cancellation or Refund After Booking

Once an order has been booked/confirmed, it cannot be cancelled, and no refund will be provided after the order has been booked.

How to Raise a Return Claim

To report a damaged or incorrect item, email us at paithaniandbeyond@gmail.com within 48 hours of delivery.

Please include:

  1. Your order number

  2. A clear description of the issue

  3. The required 180° uncut package-opening video

  4. Clear photographs of the product and packaging, if applicable

Once we review your claim, we will let you know whether it has been approved and provide further instructions.

Please do not send any item back without contacting us.

Non-Returnable Items

We do not accept returns or refunds for change of mind, incorrect size selection, colour preferences, or general dissatisfaction.

Refunds

If a refund is approved for an eligible damaged or incorrect item, it will be processed to the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: paithaniandbeyond@gmail.com